Given the widespread Work-From-Residence actuality that many people are wrapped up in given COVID, community life has completely modified for each WLAN customers and those that help them. Relatively than everybody connecting to the office wi-fi community, we’re in a brand new age of VPN and a thousand totally different staff connecting via a thousand totally different house Wi-Fi connections. No massive information right here, proper? However it must be identified within the context of help.
As a WLAN architect, engineer, and administrator, I’ve straightforward views into all community constructing blocks within the typical enterprise setting when it’s time to resolve end-user issues. However take into consideration how that paradigm adjustments when all the employees go house, nonetheless have to do their work, however now connect with “lounge networks” constructed on who-knows-what community tools and ISP connections of each vary of velocity and capability.
Cell Eye Bridges the Hole
Amongst these home-bound staff utilizing Wi-Fi, issues are inevitable. And identical to after we’re all on the workplace, connectivity points imply misplaced productiveness. Whereas we within the help position aren’t going to drive from home to deal with doing cellular help (you would possibly, however I’m not), we’d need to think about the likes of Mobile Eye, a software-based monitoring instrument from 7signal.
From a single cloud-hosted Cell EyeQ dashboard, these of us doing help have fairly deep views into these far-flung house environments (it’s simply as efficient in central environments the place we don’t have inflexible management over shopper units) and may “roll the tape” on WLAN elements that could be mucking with the expertise of distant customers.
How May You Leverage Cell Eye?
After operating Cell Eye in check for a number of weeks on half a dozen units on a number of Wi-Fi networks in a few totally different areas, I can say that I might like to have it on all cellular staff’ units. However it doesn’t need to be all or nothing by any stretch… possibly solely key individuals who merely can’t be down for very lengthy get a Cell Eye agent so when bother hits, we are able to have the contributing elements already recorded. Or maybe you deploy it to customers short-term for diagnostics and troubleshooting as customers want help- all knowledge is sweet and also you’ll get deep reside and reportable trended perception no matter how you use it.
After a protracted hole of not following 7signal’s evolution very carefully (all of us get busy), I caught one among their almost-zero-salesfluff Friday product intros, and it was time properly spent. I had gotten to know the corporate pretty properly again in 2013 once they offered at Wireless Field Day, however a lot has modified since then that the Friday tour was a wonderful catch up.
Different: There are a variety of assets and WLAN data aggregated on the 7signal web page. They’ve been within the WLAN efficiency sport for fairly some time. I’ve been lucky to current for a number of of their webinars over the previous a number of months.