Rivian introduced its service plan in the present day, and it’s following Tesla into cellular service and app-based scheduling.
Final month, Rivian announced its plan for charging forward of the beginning of deliveries of its first electrical automobiles.
With the charging announcement, we famous that Rivian is properly following Tesla’s lead, and now the startup is doing the identical in terms of service.
Whereas most automakers depend on third-party franchise sellers for service, Tesla determined to personal its total service community, and it has carried out novel service strategies like cellular technician and repair scheduling by means of its cellular app.
Rivian in the present day introduced related plans:
- Cellular service vans that come to you
- Distant diagnostics utilizing their car’s connectivity
- Firm-owned service facilities
- App-based scheduling
The corporate wrote about its cellular service:
Our fleet of cellular service vans can carry out a majority of auto care wants at your property, administrative center, or wherever your car is likely to be. In lots of situations, you don’t even must be current, so you’ll be able to keep on along with your day. Cellular service is accessible for all Rivian homeowners anyplace within the US and Canada. As we develop into different markets, our suite of Rivian car care capabilities, together with cellular service, will proceed to be a key part of our technique.
For extra in depth service, Rivian plans to have 40 Rivian Service Facilities within the US and Canada throughout the coming 12 months.
The corporate additionally defined its distant diagnostic capability:
Rivian Distant Care permits us to carry out complete diagnostics from afar by means of our related car platform. Most points might be recognized proactively, due to our suite of onboard sensors and related predictive algorithms. We are able to typically notify you earlier than you even sense an issue.
All the scheduling for sevice can also be dealt with by means of the app like Tesla:
Rivian’s Service Platform has been developed in-house as a single end-to-end expertise. Your car, app and the Rivian Service Workforce — all related by means of the Rivian Cloud — work collectively seamlessly to make servicing your car easy, handy, and clear.
The corporate launched a sneak peek on the app:
It’s not shocking that Rivian’s service technique seems identical to Tesla’s because it’s being constructed by the identical folks.
Electrek did a fast search of Rivian’s service staff and located that the senior director of service operations, Noe Mejia, spent seven years on Tesla’s service staff, most not too long ago as director of Tesla’s service operations.
A number of different high folks in Rivian’s service staff come from Tesla:
- Savayia Z. Bero, senior supervisor of cellular service operations at Rivian, was strategic enterprise operations supervisor of Worldwide Cellular Service at Tesla earlier than becoming a member of Rivian final 12 months.
- Andrew Homer, program supervisor of Cellular Service Operations at Rivian, was employees program supervisor of Cellular Service Operations at Tesla earlier than becoming a member of Rivian simply over a month in the past.
- Nina Bruno, program director for service operations at Rivian, was senior supervisor of Worldwide Cellular Service and Fleet Operations at Tesla till final summer time.
Tesla and Rivian are currently embroiled in a lawsuit wherein the previous claims that the latter is misappropriating commerce secrets and techniques by means of poaching workers.
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