Tesla introduced that it’s extending its guarantee for its MCU touchscreen over a longtime eMMC failure downside that rendered the display ineffective.

The transfer comes after NHTSA put some strain on Tesla.

House owners of older Tesla Mannequin S and Mannequin X autos have been reporting some points with their MCUs.

The touchscreen turns into much less responsive, the power-up time turns into longer, the display freezes and must be rebooted, or there may be even complete failure of the MCU unit.

Some homeowners consider that it’s a downside with the embedded Multi-Media-Card reminiscence (eMMC) within the MCU and that it’s being overwritten to the purpose of failure.

It has been often known as the “eMMC failure” downside.

Tesla launched a brand new MCU in 2018 that doesn’t have the identical downside, however homeowners of older autos are nonetheless experiencing the issue in having to exchange the unit out of guarantee, regardless of seeing Tesla’s mistake because the supply of the issue as an alternative of a standard problem that happens over time.

Earlier this yr, Nationwide Freeway Site visitors Security Administration (NHTSA) said that it has launched an official investigation into the matter.

A couple of months later, Tesla lastly acknowledges the difficulty and affords an prolonged guarantee on the 8GB embedded MultiMediaCard (“8GB eMMC”).

Many Tesla Mannequin S and X homeowners, together with myself, are reporting receiving the next e-mail at this time:

Tesla writes concerning the problem on its web site, acknowledging the issue for the primary time:

Tesla is dedicated to constructing the best high quality merchandise as we speed up the world’s transition to sustainable vitality. For buyer peace of thoughts, we’re offering extra protection on some Mannequin S and Mannequin X autos constructed earlier than March 2018 which are geared up with an 8GB embedded MultiMediaCard (‘8GB eMMC’) within the media management unit. We’re conscious that this element could malfunction on account of amassed put on. If this happens, it might end in a clean or intermittently clean heart show, or an alert indicating {that a} reminiscence storage gadget has degraded and to contact Service. This situation has no influence on primary automobile driving performance and controllability, and we aren’t conscious of any accidents or collisions referring to it.

Because of the downside, Tesla says that it’s adjusting its guarantee to “restore or substitute the 8GB eMMC freed from cost at any Tesla Service Heart” for homeowners of Mannequin S and X constructed earlier than March 2018 with lower than 100,000 complete odometer miles and inside eight years ranging from the date the automobile was first put into service or delivered by Tesla to the primary purchaser/lessor.

Electrek’s Take

I’m glad that Tesla is lastly addressing the difficulty, however I’m bummed that NHTSA needed to become involved.

Many individuals felt that when Tesla started offering the $2,500 infotainment upgrade, it was a method for them to repair the difficulty with out having to pay for it since homeowners who felt that their onboard laptop wasn’t working as nicely might pay for the improve.

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