After we talked about a buyer was pressured to just accept supply of a Tesla Model 3 that was “soiled, dented,” had “soiled Autopilot lens, misalignment in all places, dented steel, dented seats,” and a floor clearance that was under customary, Andrew Chan licensed us to inform his story. The very long time Hong Kong Tesla proprietor isn’t the one purchaser reporting bizarre supply guidelines that stop refusals. The video above reveals an identical state of affairs.

Aside from presenting all the problems his 2021 Model 3 had, the video maker additionally clarified what occurred to him. In his video’s feedback part, he stated he was advised he may solely test the automobile inside if he accepted supply. As you will notice, he additionally discovered defects there, similar to creased seats, unhealthy headliner alignment, and inexperienced and yellow tapes that appear to point defects that weren’t mounted. Different commenters stated the identical occurred to them.

Tesla Service Centers Are Preventing Delivery Refusals In Weird Ways

This was one in all our considerations with Elon Musk’s appeal to reach the 500,000-mark that the company should have achieved in 2018. In that “leaked e mail,” he urged employees to assist in order that no enhancements could be vital at PDI (pre-delivery inspection) as a result of “there merely isn’t sufficient time to take action.” The video confirms this final half, though it could possibly be worse.

One other commenter at Chris Tesla’s video stated the entrance passenger door didn’t shut as a result of the subframe could possibly be misassembled, which might make the door gaps an indication of body points that will not be fixable. Contemplating the quantity of Mannequin 3 with misaligned doorways, that is one thing that deserves additional investigation.

Though Chan’s Mannequin 3 was shipped to Hong Kong weeks in the past, it additionally presents the defects Chris Tesla complained about and a few extra. In different phrases, even when it was not affected by this current supply rush, it additionally lacked time at PDI.

Tesla Service Centers Are Preventing Delivery Refusals In Weird Ways

Based on Chan, his automobile was within the stock, and he most well-liked it to be that method. He heard a rumor that Hong Kong would get Chinese language vehicles with an LG battery pack as an alternative of the one with Panasonic cells, and he would fairly have the identical Fremont provider.

Shocked by the situation of the Mannequin 3 at supply, he tried to refuse it, however his Hong Kong Service Middle advised him he couldn’t try this. The primary excuse was that he had already signed the papers. Later, the SC added that Tesla had already paid the automobile’s taxes, implying it couldn’t be assigned to some other purchaser. 

We’re not aware of Hong Kong’s client safety legal guidelines, however they’re most likely the identical ones China adopts. If Chinese language prospects can refuse supply, Chan most likely would be capable to do the identical whatever the taxes. Sadly, it’s difficult to speak to Chinese language authorities about this and inconceivable to get Tesla to reply something. In October, the company ended its 7-day no-questions-asked return policy.

Tesla Service Centers Are Preventing Delivery Refusals In Weird Ways

Chan’s important concern with the Mannequin 3 now’s its floor clearance. When he ordered it, he was advised the Mannequin 3 had a 15 cm (5.9 inches) distance from the bottom. His automobile has a 12 cm (4.7 in) floor clearance, which is not going to enable him to enter his parking spot – therefore his concern about it. Tesla stated it’s “inside tolerance margins” even after making certain him it was greater, based on Chan.

Curiously, Jason Fenske, from Engineering Defined, simply shared a tweet saying his Mannequin 3 has a a lot greater floor clearance.


The Hong Kong buyer has two different EVs from the make other than the Mannequin 3: a 2015 Model S and a 2017 Model X. In his opinion, Tesla’s supply expertise goes downhill.

“Once I first took supply of a Tesla, the marketing consultant made positive he defined all of the automobile capabilities. It had paper on the mats in order that they’d not get soiled too quick. With my Mannequin X, they only handed me the keys, however the automobile was clear. The Mannequin 3 was this mess you’ll be able to see within the footage.”

It was not the primary time Chan tried to purchase a Mannequin 3. In 2016, he positioned a reservation for the EV and was charged seven instances by Tesla. He canceled the reservation and solely obtained all his a refund three and a half years later – with none compensation or curiosity.

Abuse Of Tesla Referral Program Will Be Shut Down, Says Musk

When he purchased his Mannequin X in 2017, he had a referral credit score of HKD 20,000 (just a little greater than $2,500 underneath the present change price). After chatting with a Tesla marketing consultant and getting clearance to make use of this credit score to purchase his SUV, Chan was advised at supply that he couldn’t use it anymore. He additionally discovered that the marketing consultant who stated he may use it not labored for the corporate.

“I argued that it was not a private association: that man was Tesla’s consultant. I’ve that in e mail messages. Why wouldn’t the corporate honor the deal it had with me? It didn’t matter that he didn’t work for Tesla anymore, however the firm refused to permit me to make use of the credit score and that was it.”

Readers Tell Their Stories About Tesla Suspension Issues

Extra just lately, Chan’s electrical crossover began experiencing the suspension issues that affect the Model S and Model X. The stunning half is what he heard from his Service Middle when he complained about it.

“They stated the automobile was too heavy for its suspension elements. Each the decrease and higher wishbone in my Mannequin X cracked as a result of heavy weight. I’ve run lower than 30,000 km with it in three years. Even when I received an prolonged guarantee, they stated suspension parts wouldn’t be coated, which is equal to saying the automobile’s suspension has an expiry date.”

Tesla Service Centers Are Preventing Delivery Refusals In Weird Ways

The falcon-wing doorways are additionally permitting rain to pour into the cabin. Chan first heard that it’s “inside specs” and later that the difficulty emerged as a result of the automobile “aged.”

“The rear doorways are misaligned they usually stated it’s regular. The plastics that stop water from invading the cabin are dry and I needed to change them. On prime of that, the falcon-wing doorways opened fully in my storage and dented my Mannequin S. Once I complained, they stated it was inconceivable. I made the take a look at with them they usually stated they’d solely pay for brand new sensors, not for the harm the doorways precipitated.”

With so many bitter tales to share about his Tesla expertise, Chan stated he likes the vehicles regardless of how the corporate handled him over these years. Native authorities incentives are additionally a robust cause for him to purchase these EVs.

“In Hong Kong, any new automobile calls for a 100% tax. Electrical vehicles had no tax, so I purchased the Mannequin S and the Mannequin X. Now we’ve got to pay a 25-percent tax on EVs, which continues to be decrease than with common combustion-engined automobiles, however what is going to occur to the corporate when these incentives are over? Will folks nonetheless need to purchase vehicles that appear to return from a junkyard?”

As for the Mannequin 3 he was not in a position to refuse, Chan stated he paid for the EV however can not use it. The Hong Kong Service Middle stated he must wait till mid-February to choose up his automobile. Solely by then they’d be capable to repair a few of the points he noticed. His Mannequin X can be on the Service Middle, which left him just about on foot.

Have you ever had points rejecting a Tesla supply just lately? Did you’re feeling you had been pushed to just accept a faulty automobile in any method? Please tell us extra about that by any means.

Sources: Chris Tesla and Andrew Chan