5TT 33 | Tech Gender Gap


In some unspecified time in the future, wi-fi expertise results in a community of wires someplace. ZenFi Networks leads the best way on this essential a part of 5G improvement as a disruptive power in fiber deployment in New York Metropolis and New Jersey. Even on the peak of the COVID-19 pandemic, the ZenFi workforce continues to tirelessly rework the metropolitan area’s connectivity panorama. Main the cost on this huge endeavor is Pat O’Hare, the corporate’s Senior Vice President of Operations and Engineering. Becoming a member of Carrie Charles on the present, he speaks in regards to the firm’s phenomenal progress in 2020, its prospects for 2021, the workforce’s dynamics throughout distant work and social distancing, management challenges within the new regular, and ZenFi’s firm tradition. Take part and get a glimpse of the actual work behind the way forward for connectivity.

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ZenFi Main The Method In Fiber Deployment With Pat O’Hare

My visitor is Pat O’Hare. He’s a superb pal of mine and he’s additionally the Senior Vice President of Operations and Engineering at ZenFi. Pat, thanks for being on the present.

Thanks for having me, Carrie.

I really like your background. Inform me about that.

It’s an image of your typical manhole in New York Metropolis the place we do loads of our infrastructure work. I figured, why not hold the surface alive throughout COVID lockdown?

Discuss to me about ZenFi.

ZenFi is a wi-fi infrastructure supplier within the New York, New Jersey Metro space. We’ve a fiber infrastructure. We do wi-fi siting and community edge colocation. We personal and function our purpose-built community edge colos. We discuss in regards to the Horizontal Tower Mannequin. It’s the mannequin for our enterprise. Our fiber infrastructure seems to be the entrance volt fiber as if it was going up a tower however as an alternative, it goes horizontally alongside the streets. We offer wi-fi siting options on public infrastructure. We’re a cellular telecom franchise holder in New York Metropolis and prime suppose kiosks, any sort of avenue furnishings that we will carry fiber and wi-fi siting to. We’re the underlying community supplier for Lincoln YC, the free public Wi-Fi service in New York Metropolis.

Let’s speak about New York, New Jersey and the expansion there. What do you see as the way forward for fiber? What function is that going to play in a 5G deployment in New York Metropolis in addition to New Jersey?

With out wires, there is no such thing as a wi-fi. Finally, everyone must know that wi-fi turns into wired someplace. We’re constructing a brand new sort of fiber infrastructure the place conventional networks had been 1 or 2 issues. They’re both extremely dense or extremely accessible. These legacy networks don’t match the brand new 5G infrastructure. There must be extremely accessible dense fiber due to the density of the siting for 5G. We’re utilizing modern cable assemblies, placing in massive depend fiber cables all throughout the Metro area, and customarily creating these community edge colos in order that we will mixture that visitors for our clients.

Inform me a little bit bit about your growth.

Some would name it explosive progress for ZenFi. We’ve gained a number of contracts with cellular carriers the place we’re doing massive initiatives in each New York and New Jersey Metro areas the place we’re constructing fiber and doing wi-fi siting. We’re ending up two of these community edge colos that I spoke about. One in Fairview, New Jersey, and one in Jersey Metropolis, New Jersey. In New York Metropolis, we’ve created two different hubs for considered one of our clients the place we totally fiber it.

No matter how big your workspace is, the walls start closing in eventually if you don’t get out and have some physical interaction. Click To Tweet

We’re constructing out virtually 90 miles of a brand-new fiber in New Jersey for one more massive mission. All issues thought of even through the pandemic, ZenFi continues to develop each steadily and a few may say exponentially. We’ve introduced on ten new hires through the COVID lockdown. We’re pleased with the truth that our gross sales workforce and our wi-fi options workforce proceed to have interaction our clients and are in a position to win the offers that hold that sustained progress going.

Let’s speak about COVID a little bit bit additional. You mentioned you had a rise in hiring in 2021 up to now. Do you are feeling that COVID and the necessity for connection is fueling this explosive progress that you simply’re having? What’s fueling that?

It’s extra of the rollout of 5G because the cellular carriers begin to ramp up their deployments. Credit score to the gross sales and wi-fi options groups, that fuels the operations workforce’s progress is successful these massive initiatives. Two large initiatives in New York and New Jersey that they’ve gained coming into 2020 steadily elevated the necessity for folks within the operations and engineering workforce and likewise laying the groundwork for 2021. There’s going to be one other reservation interval for the New York Metropolis cellular telecom franchise. That’s a number of of our progress as properly. We’ve extra infrastructure that’s going to wish acquired for the cellular carriers.

Let’s speak about 2021 a little bit bit. I’m certain many individuals are questioning what does it appear like. What’s forward for us? I’m getting that query so much from our purchasers. What do you see coming? Are you bullish? Is it going to be flat, the identical, busier, loopy?

You’ll have slower progress however there’ll nonetheless be progress. Hopefully, if we will come out of the opposite aspect of the pandemic both with a vaccine, slowing or curbing of this the place we will get again to a few of the in-person collaboration that occurs in a traditional working atmosphere. The necessity for conductivity has exacerbated the necessity for expertise. The cellular community telecom franchise reservation interval, that’s going to be the expansion there. The New York Metropolis franchise has a reservation interval which we anticipate will originally of 2021. That’s one other mission for all of the franchise holders. The property need to be cut up up between the franchise holders so the carriers have to return and make offers with us.

That’s excellent news. Is your entire workforce working remotely?

The entire workforce is working remotely. The final time that we had been within the workplace was March thirteenth, 2020.

As a pacesetter, what have you ever accomplished in a different way? How have you ever engaged in a distant workforce? Have you ever accomplished something attention-grabbing and enjoyable that we will study from?

Zoom all day, Zoom all evening. The interplay is vital for the workforce. Zoom rooms and issues like which might be serving to out to remain engaged. Bringing folks collectively on these Zooms, originally it was enjoyable and video games, however we’ve all settled into the truth that that is the conventional working atmosphere. It’s going to be participating folks by way of video convention. We’ve embraced that. It’s fueled a few of the issues that we had been doing already with rolling out Microsoft Groups and creating collaboration environments on Microsoft Groups. It’s given us a little bit little bit of a shove in the direction of attempting new issues.

Once they work out displaying that they’re growing productiveness regardless that you’ll be able to’t be in the identical area. We did benefit from the good climate, being open air, and nonetheless having the ability to socially distance. My workforce having some tailgate conferences which is strictly because it’s described. Make-believe you go right into a soccer recreation, take your chair out of the trunk of your automobile, let’s sit round and have an individually wrapped sandwich so no person’s touching something of one another.

Sit round for a few hours, speak about work and get your collaboration time in there. Regardless that socially distant, you’re bodily in that individual’s presence. It makes a little bit little bit of a distinction as a result of irrespective of how huge or small your workspace is, the partitions begin closing in finally in the event you don’t get out and have a few of that interplay. We had been lucky that we’ve acquired some alternatives to get collectively in a socially distant method and out of the blue see one another.

5TT 36 | ZenFi Networks

ZenFi Networks: Fueled by the rollout of 5G because the cellular carriers begin to ramp up their deployments, ZenFi continues to develop steadily even through the pandemic.

That’s good. How do you are feeling that the workforce goes to alter due to 5G? Are there going to be new abilities which might be wanted or different forms of expert labor? What are your ideas there?

I don’t know if essentially there’s going to should be new forms of expert labor. I feel telecommunications, wi-fi, and something that these phrases embody. That is nonetheless an trade the place you’ll be able to study on the job. There are some packages now the place you’ll be able to go to school and get your Telecommunications diploma. For probably the most half, the oldsters on this trade are self-taught or educated by way of on the job and its experiential coaching.

I nonetheless assume that crucial abilities for anyone to achieve success in that is be good, have a way of urgency, be keen to study, and community with of us. You might be profitable particularly right here at ZenFi with the entrepreneurs that based each our workforce, the ZenFi workforce correct and Cross River Fiber who we merged in 2018. That is an atmosphere the place persons are keen to tackle new of us and educate them.

That’s an vital side of rising any workforce. You possibly can carry on folks with expertise or no expertise however you must, as a supervisor, take that point out of your day which you’ll assume is busy nevertheless it’s vital to coach these of us. To allow them to go on their very own and provides them some duty and course appropriate in that method. You don’t wish to carry folks on to do work, test it, and never spend the time to develop on them. That’s nonetheless an vital side of what we do.

That’s essential coaching and improvement. It’s one thing that many occasions we’re too busy to do. Many leaders need the plug and play. They need folks to return able to work. I agree with that however on the identical time, you’ve acquired to develop your workforce.

It’s troublesome. Everyone and each firm have a sure sort of tradition. If any person is able to plug and play at one firm, it doesn’t essentially imply they’re able to plug and play. They could have the premise of RF engineering, exterior plant, fiber engineering or node development however you might need a distinct taste of the way you try this and handle by which you execute that.

5TT 36 | ZenFi Networks

ZenFi Networks: No person at ZenFi has the job of telling folks what to do. Everyone rolls up their sleeves and does their share.

Discuss tradition at ZenFi. What’s it wish to work there?

I’ve been right here for the reason that starting. The founders of each firms, Cross River Fiber, and ZenFi are entrepreneurial. We’re all roll up our sleeves. You possibly can go on our web site and take a look at the manager workforce they usually don’t act like executives. They work every day and alongside us. They’ve their very own issues that they’re doing that they’re chargeable for however they’re chargeable for issues apart from, “I inform folks what to do. That’s my job.” No person has that job right here at ZenFi.

For those who’re nonetheless into rolling up your sleeves, attending to work, and having your duties, giving folks the chance to be accountable for themselves, we don’t have loads of checks the checker, handholding, or administrative of us. Everyone has duties. That’s rewarding for individuals who work right here like, “I’m chargeable for this. I’m going to be held chargeable for it.” We even have the boldness in you that we’ve employed you, we’ve tried to develop you, we work together with you and we’re going to help you do your job.

What’s fantastic about your workforce is range. We’ve talked about this so much and we’ve staffed for you for years. You’re positively considered one of our favourite purchasers. You’ve got many ladies in your workforce however they’re in non-traditional roles. ZenFi additionally has ladies in management, I imagine. Victoria Lamberth gained the Prime Girl in Community Orchestration on the International Girls in Tech and Telco Awards. Discuss how you will have achieved this range as a result of it’s one thing that many leaders, particularly in tech and telecom, wish to do and wish to know the right way to do it.

It’s opening up the non-traditional roles to everyone and selecting one of the best individual for the job, male or feminine. I do know that individuals say that nevertheless it’s not trite. Right here is who’s one of the best individual for the job and likewise giving folks the chance in roles which may be extra technical. On my workforce alone, we’ve got eleven ladies. I’m not attempting to pat myself on the again. It’s that these had been one of the best folks for the roles that interviewed for the job.

What proportion is that of your complete workforce?

I’m dangerous with math however I’ve 11 out of 25. Take your calculator out. Rather less than half however we’ve got ladies in management on my workforce. You talked about Victoria Lamberth, she’s a champion of range right here, and never solely of gender range however cultural range as properly. We’ve folks from many various backgrounds. We’re a small firm however we nonetheless have Girls of ZenFi Discussion board for the ladies that work right here to get collectively and speak about what’s happening in order that they know that they’re supported. That’s vital. There are loads of firms on the market. We wish to be considered one of them that’s supporting the expansion of ladies within the trade.

The opposite factor you do properly is you create an atmosphere to your contractors the place they really feel included and you retain them engaged. Inform me how do you do that. You can provide some ideas as properly to different leaders.

We’re fascinated about once we carry contractors into the enterprise. It’s with the foresight of I wish to get a contractor in right here and I wish to proceed to be sure that they really feel they’re part of the workforce. They’re not Joe Contractor or Mary Contractor. We embrace them in the whole lot that we do. The thought is that after a sure period of time, we wish them to change into members of the workforce, full-time staff right here at ZenFi. Kudos to the gross sales and the wi-fi options workforce that we proceed to win enterprise that enables us to not essentially carry on a contractor for a mission, the mission is completed, thanks if we get one other mission. We’ve been in a position to have this regular progress the place, up to now, each contractor that’s come on board after the suitable period of time and we proceed to have the enterprise to help them, we’ve become a full-time worker.

Our observe report speaks for itself within the trade. Perceive the idea within the wi-fi sector of telecom. It’s been that approach. There are lots of people on the market which might be contractors they usually transfer from project-to-project and company-to-company and extra energy to folks. Some folks take pleasure in doing that and a few try this solely as a result of it’s who’s successful the deal. We’ve been in a position to win sufficient offers to maintain that regular inflow of expertise and develop it. We take a look at it. We’ve invested six months on this individual educating them the best way to do that. We must always hold them on board. That’s all based mostly on the work that we proceed to get.

There is no such thing as a plug and play employee. Leaders need to take the time to develop the people in their team. Click To Tweet

Inform me a little bit bit about who you’re hiring. For these people who find themselves enthusiastic about it and say, “I’d like to work there.” What roles are you hiring for?

I’d proceed to say exponential progress in 5G and small cells. We’ve over 5,000 wi-fi websites below contract with choices for extra that’ll take up over 7,000. Our initiatives in New Jersey are over 600 websites. Our initiatives in New York that we’re engaged on are over 500 websites. Your typical mission administration coordinators, development administration, plant managers and development managers, something wi-fi infrastructure we’re doing it. Even to the purpose the place we’re coming on-line, our 2nd and third purpose-built, fully-owned, edge colocation amenities. We’re within the HVAC enterprise, the facility distribution and meet me rooms, and many others. All these issues that come together with the ability are in our community edge colocation.

Congratulations in your progress. Most of all, the best way that you simply constructed your workforce and the kind of firm that you’re. Many occasions while you develop and also you’re targeted on the income, the main target shouldn’t be on the folks and the event of individuals in range. It’s superb to see an organization like ZenFi that has all of it. Congratulations to you.

Thanks. I respect it.

How can we attain you? What’s your web site?


Pat, I do respect you approaching the present. It’s been enjoyable. Hopefully, I’ll be capable to see you in individual sooner or later. I’d love that.

Again on the convention circuit. Let’s hope.

It sounds good. You’re taking care.

Have a superb one.

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About Pat O’Hare

5TT 36 | ZenFi Networks

Patrick O’Hare has over 30 years of expertise within the telecommunications trade and is presently the Senior Vice President of Operations at ZenFi Networks, the place he’s chargeable for community planning, engineering, operations, and repair supply. Previous to ZenFi, Mr. O’Hare was the Senior Vice President of Operations and Engineering at Sidera Networks the place he led all operations, service supply, and engineering features and was instrumental within the firm’s acquisition by Berkshire Companions.


Mr. O’Hare was additionally the Senior Vice President of Operations and Engineering at RCN Metro, Sidera’s predecessor firm, and was integral to the corporate’s acquisition by ABRY Companions and the profitable separation of property from the RCN Cable father or mother firm. Beforehand, he was Vice President of Area Operations for Zayo, the place he was chargeable for all facets of discipline operations and the corporate’s fiber to the tower deployments. Previous to that, Patrick was Vice President for Area Operations for Stage 3 Communications, the place he was chargeable for discipline operations, exterior plant, colocation, and demanding amenities for the East area of North America. Earlier than becoming a member of Stage 3, he held a number of administration positions of accelerating duty in company communications, customer support, and operations at Verizon’s predecessor firms; New York Phone, NYNEX, and Bell Atlantic.


Mr. O’Hare holds an MBA from Lengthy Island College and a BA from the State College of New York –

College at Albany.